TERMS AND CONDITIONS

It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with the Tour Operator as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by the Tour Operator that is a direct result of your failure to secure or be in possession of proper travel documentation.
Before you start applying for a visa, please check if you’re in the visa-free countries for the temporary stay. Upon your booking you will receive the list of the travel documents to check before your departure.

IX. CANCELLATION BY THE PARTICIPANT

You must inform us by sending an email as soon as possible if you wish to cancel your tour or cancel individual members of the group. Your notice of cancellation will only be effective from the moment we receive it in writing. On cancellation the refund per person will be:

1. Cancellation received 6 weeks or more before departure of first product or service in relevant booking: Deposit will be held by us in accordance with these Terms, the remainder of the payments made to us in respect of the cancelled product will be refunded.

2. Cancellation received 2 weeks before departure of first product or service in relevant booking: Deposit will be held by the Tour Operator in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to us in respect of the cancelled Tour will be refunded.

3. Cancellation less than 1 week before departure of first product or service in relevant booking: Deposit will be held by us in accordance with these Terms, and no further refund will be payable.

4. For certain tours with Naadam, festivals or domestic flight there will be no further refund will be payable.

X. VARIATION IN THE ITINERARY OR THE CHANGE BY WELLSPRING VOYAGE LLC

If a Tour is cancelled by the Tour Operator before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from the Tour Operator:

1. Insufficient participation for the group tour – All the group tour announced has minimum number of participators. If the number of pax s less than minimum number, Wellspring Voyage will notify those who booked not later than 3 weeks prior to the departure. In this case, we propose you the replacement tour of the same value. If there is not such tour or if you refuse to the replacement tour, Wellspring Voyage LLC will reimburse the total payment that already complete.

2. Change of program – We reserve the right, before you book, to vary the services described in our brochures, newsletters, including prices and departure dates and times and characteristics and categories of transport. You will be notified of these changes before you are committed to the tour. Wellspring Voyage LLC will explain the reason if requested.

XI. ALTERATIONS TO THE CONTRACT

If we must change your or other details of the tour, which may be for reasons beyond our control, we will notify you as soon as possible and give you the information as to the alterations. If the change significantly alters an essential term of the contract, you will have the right to withdraw from the contract in which event we will repay all money already paid by you to us or the appropriate proportion of only some of the party withdraw. Alternatively, you will have the option to:

1. Take a substitute tour of equivalent or superior value if we are able to offer you such a substitute,

2. To take a substitute tour of lower value if we are able to offer you such a substitute, when we will reimburse or allow you the difference in price of the tour contracted for and that of the substitute tour,

You undertake to let us know was quickly as possible your decision in the event of our having to advise you of any such alteration.

XII. FORCE MAJEURE

The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by natural disasters, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Tour Operator; or an event which the Tour Operator or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
In which case force majeure to take place, we will cancel the whole tour before departure, then we will refund all money already paid by you. If force majeure to take place during the tour and delay the tour by significant amount of time we will refund what is deemed to be a fair proportion of the cost of the tour.

XIII. BEHAVIOR